Job Details

Order Writer/ Merchandiser

The Order Writer/ Merchandiser is responsible for enhancing the customer experience by providing in-store support to national accounts during peak periods. The role will assess changing deli conditions throughout the day and tailor support to address storeneeds in real time. The Order Writer/ Merchandiser will be in-store during peak customer traffic periods including weekends and weekdays until 7 pm.

Essential Functions

• Positively impact the customer experience at the retail store level by accurately assessing the deli service needs throughout the day and adjusting focus to meet changing needs.
• Actively engage with the deli customers through timely and sincere acknowledgment, proactive companion selling, and product.
• Develop Brand loyalty and grow Brand usage by providing recipe ideas to deli customers.
• Build rapport with deli customers to create and maintain loyal fans of Boar's Head Brand products.
• Host a variety of in-store sampling and product pairing events focusing on product presentation.
• Build awareness of Boar's Head Brand premium delicatessen products by engaging consumers through product sampling
• Actively promote Boar's Head Brand products by educating consumers on flavor, nutritional information, quality, and complimentary products.
• Possess a positive, energetic, and serving attitude
• Provide behind-the-counter training to deli employees with a focus on exceptional customer service, product knowledge, product pairings, slicing techniques, etc.
• Create a selling culture within the deli, mentor deli associates to become passionate about providing exceptional customer service
• Set service case, ensuring the full product line is displayed in an appetizing manner
• Maintain retail product presentations; ensure displays are fully stocked, clean, and visually pleasing, and each item is priced.
• Update merchandising and marketing materials as required
• Complete additional activities or special projects as assigned

Minimum Requirements

• Ability to stand for a minimum of 4 hours
• Ability to bend, twist, reach, climb, stoop, kneel, crouch, and crawl
• Ability to lift or carry objects weighing up to 40 lbs.; push or pull objects up to 300 lbs.

Working Conditions

• Ability to work in a refrigerated/freezer environment

Job Requirements

• High school diploma or equivalent
• 1+ years of experience as a Brand Concierge or 3 years of experience in retail sales, customer service, or a similar role.
• Basic computer skills
• Experience with food preparation is helpful but not required
• Keep work area neat and clean; exhibit good food safety and sanitation practices at all times
• Willingness to learn and operate a slicer
• Must have own transportation and be willing to travel to different retail locations within assigned area
• Ability to transport and set up a folding table, utensils, platters, etc.
• Must have an internet-enabled cell phone

Location: Kingston, MA, Lynn, MA, Medford, MA

Time Type: Full time

Department: Boston Harbor Provisions