Job Details

Wayfinder Newport Bell Attendant

Wayfinder Newport is more than just a boutique hotel — it's a labor of love created by a collective of local chefs, bartenders, artists, designers, and entrepreneurs who proudly call Newport, Rhode Island home. Driven by a shared vision, we set outto reimagine the classic Newport hotel experience with something vibrant, creative, and deeply rooted in the community. Our property features 187 thoughtfully designed rooms, including 30 spacious deluxe suites, a full-service restaurant, and 2,600 square feet of versatile event space. At Wayfinder Newport, we're committed to being the best employer in the area. What makes us different? It starts with our people-first culture, comprehensive benefits — including 401(k) with company match — and rewarding bonus programs. We're seeking individuals who are genuinely passionate about hospitality and guest service. Our core values center on personal growth, a strong sense of community, and supporting each other's success. Every team member plays a vital role in creating the exceptional, memorable experiences our guests return for. We're building more than a hotel — we're building a destination. One that people are excited to visit, not just pass through. Discover what a career with Pyramid Global at Wayfinder Newport can mean for you. Join our team and help us shape the future of hospitality in Newport.

We are looking for highly motivated individuals to join our Guest Services team as Bell Attendants. The ideal candidate uses an engaging personality to create a memorable first impression for our guests upon arrival and throughout their stay.

As part of offering a warm welcome to our hotel/resort, the Bell Attendant assists with unloading guest luggage and serves as a knowledgeable resource for the hotel, its amenities, and the local area while escorting guests to their rooms.

If you enjoy engaging with people from around the world, building meaningful connections, and going above and beyond to "wow" guests, we'd love to hear from you. This is a great opportunity for a driven individual to grow a career in hospitality at a world-class property.

Your Role:

• Help guests discover their "Wanderlust" experience
• Provide exceptional customer service by being engaging and taking sincere interest in each guest
• Welcome and interact with all guests upon arrival
• Open vehicle doors for arriving guests and provide a warm welcome
• Escort guests to the front desk for check-in
• Upon check-in, assist guests with their luggage and escort them to their room while explaining hotel amenities and highlights
• Collaborate with team members to ensure each guest has a personalized experience and assist with guest arrivals and departures
• Assist the lobby attendant in keeping the entrance area clean and organized
• "Be the difference" by exceeding guest and team expectations and going beyond the norm

What are we looking for?

• At least one year of experience in a customer service role with high guest interaction
• Hospitality industry experience is a plus
• Strong problem-solving skills
• Ability to work effectively in a team environment
• Friendly, outgoing, and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Strong desire to make a positive impact on others
• Must be able to stand and move between the valet lot and various areas of the hotel for the duration of the shift
• Must be available to work various shifts, including weekends and holidays

Compensation: $16.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.