Job Details

Customer Service Representative

Audi Warwick, a Penske Automotive Group dealership, is looking for a Customer Service Representative to join our Sales team and deliver extraordinary customer experiences.

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Sales Assistant assists the dealership Sales team in finding specific vehicles, responding to customers, supporting the sales process, and following-up with customers after vehicle purchase. The Sales Assistant is required to demonstrate a sound understanding of the latest industry trends, features and benefits of each vehicle. To be a successful Sales Assistant, you should have strong customer service, communication, and problem solving skills.

What We Have To Offer

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Competitive compensation with uncapped earning potential - our commission-based pay structure allows you to control your income.
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence and teamwork.

What We Are Looking For

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Ability to organize, prioritize, multitask, be flexible and meet deadlines

What You Can Bring To The Table

• Commitment: Ensure our customers have a world-class car-buying experience at every step along their sales journey.
• Excellence: Provide an unparalleled level of knowledge, expertise, and authenticity to help customers find the vehicle they're looking for.
• Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals.
• Initiative: Bring new business to the dealership through referrals, networking and repeat business.

Apply With Us!

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining us on the Penske Automotive Group team. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Competencies

• Able to establish personal sales goals and implement a plan of action to achieve goals
• Ability to understand, keep abreast of, and comply with federal, state, and local regulations that impact retail automotive sales
• Computer proficiency
• Good communication skills both oral and written with the ability to effectively communicate via face-to-face, phone, or by other means of communication
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to process data and organize it for management analysis
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to understand and follow work rules and procedures
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others and be a positive influence on morale of department, dealership and organization

Supervisory Responsibility

None

Work Environment/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds.

• This position requires a good deal of walking or standing, 50 percent of the time or greater will stand and move throughout the dealership facility (lot, showroom, service department, offices) for most of the shift
• This position may include prolonged periods of sitting with some pushing and pulling of arm or leg controls
• This position requires climb, stoop, and kneel
• This position requires the ability to hear and talk
• This position requires the ability to have sufficient foot/hand/eye coordination to safely drive a vehicle
• Will spend time out-doors, under varying climate conditions, subject to the elements, and may experience extreme heat and extreme cold and will also spend time indoors in air-conditioned areas
• During winter months, will assist in cleaning vehicles from snow, if applicable to the local climate

Position Type/Expected Hours of Work

Schedule may vary from week to week depending on operational needs. Works evenings, weekends and holidays as required.

Required Education and Experience

No prior experience or training is required High school diploma or general education degree (GED) or equivalent combination of education and experience

Preferred Education and Experience

One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experienceAssociate's degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experienceBachelor's degree (B.A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experienceTwo to four years related experience and/or training; or equivalent combination of education and experiencePlease choose the appropriate preferred education and experience requirement

Additional Eligibility Qualifications (Certification/Licenses/Registrations)

* Valid Driver's License* Driving Record the meets insurance requirements and company policy* Current and active Sales License, in states where applicable