Job Details

Manager, Sales Operations (Hybrid in Littleton, MA)

Littleton, MA, USA

Job Description

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.

JOB SUMMARY & SCOPE

Direct, coordinate and plan sales support activities , overseeing a team of sales support associates. Responsible for leading the team, hiring, providing performance feedback, setting individual and team expectations. Assigned to lead work on high-priority and more complex accounts with assigned senior sales team. Exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities. Coordinate capacity planning for the team and adjust to meet day to day requirements and workload.

KEY ACCOUNTABILITIES

• Provide management, leadership, performance feedback and guidance to assigned members of Sales Operations Support Specialist team, setting them up to succeed. Empowers our Sales Operations Support Specialists to help drive business development and pipeline activities as we accelerate our growth. Responsible for team performance and hiring.
• Allow latitude for the team to carry out their responsibilities relatively independently, providing guidance when needed.
• Collaborate and work in a synergetic manner with the Sales VP and Sr. Director SOS to drive business and sales initiatives.
• Team player capable of cultivating productive working relationships across the organization.
• Excellent knowledge of office administration procedures and the operation of standard office equipment, systems, and programs.
• Relentless attention to detail in composing, processing, and proofing materials, effectively establishing priorities, and meeting deliverables with grace and finesse.
• Self-motivation, and the ability to manage well through ambiguity while also asking questions for understanding.
• Thrive within an entrepreneurial environment that is mission-driven and results-driven.
• Proficiency in a variety of computer software applications (Microsoft Outlook, Word, Excel, PowerPoint, Teams and NetSuite)
• A high level of communicative and interpersonal skills, and the ability to handle discreetly sensitive and confidential matters. Position continually requires demonstrated poise, tact, sound judgment.
• The ability to manage multiple projects and interruptions with ease.
• A strong and proven work ethic, high energy, and outstanding organizational skills.
• Strongly collaborative personality, and the ability to support multiple program officers whose needs may vary.
• Analytic ability to gather and summarize data.
• Perform other duties as assigned.

EDUCATION + EXPERIENCE + KEY TRAITS

• Bachelor's Degree in business or related field. Experience in lieu of a degree will be considered.
• Previous office admin experience helpful.
• Time management and ability to meet deadlines.
• Strong organizational skills and ability to multitask.
• Problem-solving and decision making.
• Proactivity and self-direction.
• Excellent analytical and communication skills.

LANGUAGE SKILLS

• Primary language used in daily operations is English.
• Read and interpret documents, procedure manuals and various correspondence from both internal and external.
• Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.

SUPERVISION

• This role does include supervisory responsibilities.

DECISION MAKING + REASONING

• Able to take accountability and responsibility for projects and initiatives assigned.

WORKING RELATIONSHIPS

• Procurement - Buyers
• Assigned Sales Team

Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.#J-18808-Ljbffr