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Why J.McLaughlin? J.McLaughlin was founded in 1977 by brothers Kevin and Jay McLaughlin with a mission to create an American Sportswear brand that offers classic clothing with current relevance and a retail environment that has a neighborhood feel. The brand has always been more about style than fashion: straightforward, unpretentious, and devoid of the superfluous. Our clothing is rooted in the tradition of sport, work, and play. With over 150 retail locations, each store is unique, attentively designed to reflect the town's color, character, and architecture. This attention to detail extends to exemplary customer service and local philanthropic engagement. Our Culture of Kindness creates a respectful, polite, and empathetic environment that feels like family and focuses on giving back to the community. The company fosters an entrepreneurial spirit that offers great career opportunities and incentive benefit programs.

Overview J.McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York. It builds meaningful relationships within each community and provides highly personalized customer service. The company is growing, focusing on its culture of kindness and cultivating an exceptional atmosphere for work and shop.

About The Role We are seeking a highly motivated, results-driven Store Manager for our retail store, passionate about classic American Sportswear and able to lead the team to achieve goals while upholding the company ideals and standards. The ideal candidate is sales-driven, leads by example, and builds impactful relationships. The Store Manager is responsible for all aspects of the business, including sales, customer service, visual merchandising, team development, staffing, and operations. As brand ambassadors, Store Managers provide expert client care, drive business, and create a unique shopping experience.

Essential Functions

• Act as the Brand Ambassador, embracing the company culture to develop productive relationships with clients and communities.
• Motivate and engage the store team by setting clear goals and expectations to achieve objectives and contribute to overall store success.
• Provide exemplary client service in a customer-centric, friendly retail environment that fosters loyalty within communities.
• Apply business acumen to make effective business decisions.
• Manage store operations to ensure all aspects run efficiently and productively.

Additional Job Responsibilities

• Manage all aspects of the business, including hiring, scheduling, training, merchandising, loss prevention, customer service, expenses, payroll, and inventory management.
• Create and maintain a culture of kindness that is client and team focused.
• Recruit and hire top talent.
• Train and develop teams on selling skills, product knowledge, and operations.
• Conduct performance appraisals and coach to maximize sales and motivate team.
• Strategize and implement a client outreach plan, utilizing clienteling tools.
• Effectively use the POS system to provide exemplary service.
• Partner with community organizations and charities to host store events and trunk shows, building a local reputation.
• Drive sales by demonstrating extensive product knowledge and appropriate suggestions for clients.
• Hold team accountable for achieving goals.
• Monitor sales trends and execute plans to maximize store sales.
• Effectively communicate business needs with District Manager and store teams.
• Collaborate, sharing best practices, ideas, and information with peers across all markets.
• Respond to customer questions, inquiries, and concerns to resolve issues in a timely manner.
• Communicate and execute direction from Retail Operations and Corporate Office.
• Plan and prioritize workload, ensuring the customer is the top priority.
• Merchandise the sales floor to maximize sales while adhering to visual directive and standards.
• Maintain a clean and organized store to ensure a great place to work and shop.
• Partner with District Manager and Human Resources on employee relations issues to ensure policy compliance.
• Adhere and enforce company policies, procedures, and standards of professionalism.
• Lead by example and maintain the highest level of integrity at all times.

Skills & Requirements

• 3+ years of retail management preferred.
• Bachelors degree or equivalent experience.
• Strong management and leadership skills.
• Strong analytical and problem-solving skills.
• Team player with strong communication and interpersonal skills.
• Proven track record in achieving sales goals and accountability for results.
• Positive and self-motivated.
• Consistently demonstrates accountability, reliability, and professionalism.
• High energy and results-driven.
• Adapts positively to change.
• Ability to multi-task, keeping the customer the top priority.
• Able to work various shifts, including weekends and holidays.
• Comfortable standing for long periods; must lift up to 30 pounds.

Equal Opportunity

J.McLaughlin is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development
• Retail

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