Job Details

Overview

Join to apply for the Resident Relations Manager role at Chestnut Hill Realty.

Chestnut Hill Realty's mission is Managing People's Homes with Pride. The Resident Relations Manager is essential to making our mission possible. If you have a positive and enthusiastic attitude with the willingness to go the extra mile for other team members and our residents, we want to hear from you!

All job offers contingent upon satisfactory background check.

Responsibilities

• Act as the main point of contact for new residents and current residents.
• Collaborate with site management to address and resolve resident disputes and complaints.
• Collaborate with site management and maintenance teams to address repair needs and ensure property upkeep.
• Analyze relevant data to determine and document common customer service issues; identify and implement strategies to improve the quality of service.
• Help foster a sense of community by organizing resident events and providing information about community amenities and services.
• Draft, issue, and track courtesy notices and violation letters to residents.
• Conduct regular walkthroughs of the buildings to ensure cleanliness, organization, and that supplies are fully stocked.

Benefits

• Attractive total compensation package with hourly base pay.
• The role empowers you to drive your own success by learning and taking on different tasks.
• Excellent benefits package including medical, dental, vision, 401(k), vacation, birthday off, and PTO for volunteer hours.
• Chestnut Hill Realty apartment discount.
• Opportunities for professional development and career growth.
• Opportunities for recognition and personal development.
• Training is provided.
• Positive work environment.

We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.