Job Details

Overview

The CHC is seeking an experienced Dental Office Manager to join our expanding team. The Office Manager will coordinate Dental Clinic operations for 3 sites to ensure that access to quality dental care is available for patients of all ages, demographics as well as insurance status.

Responsibilities

• Supervises front desk scheduling and training. Evaluates staff performance and implements process improvements to workflows.
• Designs and implements administrative office policies and procedures to ensure efficient functioning of the dental clinic.
• Serves as liaison among providers, front desk, billing staff, and primary care teams. Communicates issues in a timely manner and troubleshoots problem areas.
• Actively participates in CHC management team meetings across departments.
• Oversees dental provider scheduling. Establishes provider schedules in the electronic dental patient record. Periodically audits provider schedules to ensure system integrity and ongoing patient access.
• Manages ongoing insurance and Health Center credentialing systems, ensuring compliance.
• Assists with orientation of new staff and student externs.
• Screens patient complaints and satisfaction surveys and informs Dental Director and CEO of trends.
• Ensures compliance with HIPAA, OSHA and other regulatory agencies.

Qualifications

• Minimum of 3 years in a Dental office management/supervisory role.
• Proficiency in Dental software programs as well as MS Office (Excel and Outlook).
• Excellent communication and organizational skills.
• Demonstrated ability to multitask in a fast-paced environment.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Administrative

Industries

• Non-profit Organizations

Location: Wareham, MA

Salary: $70,000.00-$85,000.00