Job Details

WHO WE ARE...

Newport Mental Health (NMH) is a progressive high-energy organization that uses state of the art person-centered recovery approach to help individuals recover from mental illness and substance use disorders. NMH extends its trauma informed evidence-based services to children, adolescents, families, and adults. Our services vary from outreach, specialized program, mental health, school-based therapy, substance use therapy, community-based therapy, and outpatient clinic.

For more information visit our website: www.newportmentalhealth.org

WHO WE ARE LOOKING FOR...

Mission- Aligned: You are excited to be a part of Newport Mental Health's mission to improve the lives of our clients living and working in Newport County by providing the highest quality of care.

Ally: You intentionally foster belonging, personal growth, and empowerment for all. You are a strong advocate for the BIPOC, LQBTQIA+, Woman, Veteran, and other underrepresented communities.

Solution Orientated: You are driven to think of different approaches to narrow the gap which leads to positive and effective changes.

Time Management: You are a conscious planner and a thoughtful decision maker who adheres to deadlines.

WHAT WE OFFER...

• Excellent Health and Dental Insurance.
• Vacation, Sick and Personal time accrued biweekly.
• Up to 11 Paid Holidays.
• Retirement program through Mutual of America.
• Additional supplemental insurance programs.
• Tuition reimbursement.
• Mileage reimbursement.
• Employer paid life insurance.
• Flexible spending account (FSA) and dependent care (DCA) spending accounts.

WHAT YOU WILL BE DOING (ESSENTIAL DUTIES) ...

As a vital member of the NMH team, the Centralized Scheduler is responsible for a broad array of scheduling, administrative, and recordkeeping duties that support all NMH providers across multiple locations. This role is essential for maintaining the seamless day-to-day operations of NMH, ensuring that both client and provider needs are met efficiently and professionally within our Certified Community Behavioral Health Center (CCBHC)

Main Duties and Responsibilities:

• Efficiently schedule appointments for clients and providers in accordance with agency protocols and individual provider templates, ensuring optimal utilization of provider time.
• Review and manage provider schedules daily to maintain full capacity and operational efficiency, proactively identifying and addressing potential scheduling conflicts.
• Actively resolve scheduling conflicts as they arise, coordinating with providers and other staff to find workable solutions that maintain the integrity of the schedule.
• Maintain regular and effective communication with providers to facilitate smooth scheduling operations and address any issues promptly.
• Answer incoming phone calls, triaging inquiries by providing professional, knowledgeable, and courteous responses, and ensuring that client needs are addressed promptly and effectively.
• Accurately update and maintain client information in the electronic health record system, ensuring that all data is current and correct.
• Attend all agency and department-required training sessions and meetings within specified time to stay informed of policies, procedures, and best practices.

Requirements

WHAT WE EXPECT OF YOU...

• High School Diploma or equivalent
• Minimum of 2 years of experience in a provider office setting.
• Demonstrates the ability to work quickly and accurately while following detailed instructions.
• Possesses outstanding customer service skills, with a strong focus on client satisfaction and professional interaction.
• Experienced with computers, electronic health records, and multi-line phone systems, ensuring seamless technological integration into daily tasks.
• Shows unwavering respect and regard for the dignity of all NMH clients, families, visitors, and fellow employees.
• Fully embraces NMH's Diversity, Equity, and Inclusion Mission Statement, actively contributing to an inclusive and equitable work environment.

APPLY NOW

Submitting your application is a great way to learn more about Newport Mental Health. If you have questions about how your experience aligns with our job openings or know someone who would be a great candidate for our job openings, please contact Human Resources:

Human Resources

Newport Mental Health

42 Valley Road

Middletown, RI 02842

Tel: 401-###-####

Fax: 401-###-####

Newport Mental Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.