Job Details

Position Summary: The Caregiver and Home Care Intake Support Specialist is a dual role. This individual will work in conjunction with Bristol's Caregiver Support Coordinator in providing ongoing support to caregivers and for conducting initial assessments for consumers in the Home Care Program.

Principal Accountabilities:

• Promotes the agency's caregiver support program and provides educational opportunities.
• Conducts initial assessments to caregivers and provides them with information and resources to meet their needs.
• Participates in the delivery of caregiver and professional education programs such as the Powerful Tools for Caregiver Series and other Evidence Based Programs when needed.
• Coordinates community outreach efforts to promote the program(s).
• Assist in the coordination of special projects or grants as issued by Elder Affairs.
• Assures that Home Care clients are assessed on a timely basis:
• Conducts a comprehensive evaluation to determine the full scope of clients' needs.
• Determines eligibility for programs.
• Develops appropriate service plans that meet consumer choice and budget guidelines.
• Partners with vendors to implement home care services.
• Assists clients with problem solving and makes referrals as needed.
• Determines eligibility for public benefits:
• Assists with applications for public benefits and health insurance and problem resolution related to benefits.
• Documents phone calls, visits, and all activity in accordance with Elder Affairs' and agency requirements.
• Maintains client records accurately and within the mandated timeframe.
• Communicate with case management staff upon a case transfer.
• Documents phone calls, visits, and all activity in accordance with Elder Affairs' and agency requirements; maintains client records accurately and within the mandated timeframe.

Qualifications:

Education: Bachelor's degree in human services or related discipline.

Experience: Elder service helpful.

Special Skills/Knowledge:

• Excellent oral and written communications skills,
• comfort with public speaking, ability to effectively relate to a wide variety of personalities,
• strong assessment skills,
• basic computer skills,
• organizational and time management skills,
• ability to multi-task,
• be adaptable and work in a fast-paced, high volume work environment.
• Driver's license and reliable transportation required.